Terms & Conditions

Great English Wines are supplied by Merret international Limited, when buying wine from Great English Wines or using our website you are doing so under these terms and conditions.

1. General

1.1. Great English Wines reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use the website and your use of the website signifies your acceptance to be bound by the latest terms and conditions.

1.2. Great English Wines is a UK based company and any subsequent disputes or claims arising from the use of this site must be made and settled under English law and by the English Courts. This clause shall not be deemed to affect the rights of a consumer under any rule of law to bring proceedings in his own country of domicile or for the contract to be governed by his own legal system.

1.3. Great English Wines makes every effort to ensure the information listed on the website relating to our products is accurate and up to date but there are times due to circumstances beyond our control when the vintage or price may change. In this event Great English Wines may substitute wines for a later vintage, or an alternative of equal or greater value. If you are unhappy with any substitutions you receive, Great English Wines will arrange collection at our cost.

1.4. Great English Wines makes every effort to ensure that when accepting an order the goods available are in stock. However, no liability is accepted in the event that any goods are not available.

1.5. Nothing in the website, brochure or other materials issued by Great English Wines constitutes an offer to sell on the part of Great English Wines. Great English Wines reserves the right not to accept any orders.

1.6. In accordance with English law when you place an order on www.greatenglishwines.co.uk you warrant that you are at least 18 years of age and that you are legally capable of entering into binding contracts.

2. Order Processing

2.1. All orders that you place on this website, by email or in any other form will be subject to acceptance in accordance with these terms and conditions.

2.2. You must be aged at least 18 years old to purchase alcohol. By placing an order you confirm you are at least 18 years old.

2.3. After the receipt of your order Great English Wines will automatically send you a 'confirmation email' confirming that your order has been received and payment processed.

2.4. Acceptance of your order and the completion of the contract between you and Great English Wines will take place on dispatch of the products ordered unless Great English Wines have notified you that we do not accept your order, or you have cancelled it.

3. UK Deliveries

3.1. Delivery charges in the UK are detailed on our delivery page.

3.2. Deliveries are made Monday to Friday 9.00am to 5.00pm by a recognised UK courier of our choice.

3.3. Once delivered, risk in the goods will pass to you.

3.4. Every effort will be made to deliver the order to the address specified by yourselves within 10 working days of acknowledgment of receipt of your cleared payment and in any event within 30 days of your order. However, Great English Wines shall not be responsible for any loss or damage suffered through any reasonable or unavoidable delay in delivery.

3.5. Great English Wines does not offer delivery on weekends or on UK national holidays.

3.6. Great English Wines accept orders for deliveries to anywhere in mainland UK. Delivery to the Isle of Wight, the Isle of Man, and certain parts of the Scottish Highlands or UK offshore territories are subject to additional delivery charges. Please contact our customer services department for details.

3.7. The carrier may ask you to sign a ‘proof of delivery’ sheet or electronic notepad. If there is any obvious damage to the content of the package, it must be noted on the delivery record.

3.8. All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted, delivery and a telephone number for you to rearrange delivery.

3.9. If you provide special delivery instructions for Great English Wines to leave the wine outside your house or at a neighbour’s house it will be left at your risk.

3.10.Great English Wines must have confirmation of any breakages or shortages within 7 days of delivery by email. If bottles are broken or damaged in transit, Great English Wines will provide you a refund for the damaged wines if the delivery destination was to a UK mainland address. All other destinations are excluded from refunds for loss or breakages.

3.11.If there is no-one at home when the carrier attempts to deliver your wine or goods, the carrier may leave a card explaining they have called and they will re-attempt to deliver the wine or goods the following day. If the parcel is not delivered on the second attempt, then another calling card may be left explaining the carrier has attempted a second delivery and the parcel may need to be collected from the carrier’s depot.

4. International Delivery

4.1. Great English Wines is happy to deliver to many countries around the world. Costs are notified at checkout.

4.2. ParcelForce is our courier of choice for international shipments, typically using the Global Priority service depending on location. Details of these services can be found at www.parcelforce.com.

4.3. Great English Wines accept no responsibility for goods once they have left the United Kingdom. Any charges incurred by authorities in the country of destination are the customer’s responsibility.

4.4. Should an item be lost, broken or stolen in transit from the point of dispatch, Great English Wines will not be held responsible for any claims any refunds. Shipment is solely at the customers risk.

4.5. It is the responsibility of the customer to ensure they follow international, regional and local laws regarding the purchase of alcohol.

4.6. In all other respects terms and conditions shall be the same as the UK.

5. Returns & Refunds

5.1. Great English Wines consider your satisfaction with our products and service to be of paramount importance. With this in mind if you are dissatisfied with the purchase you have made or the service you have received, please e-mail Great English Wines at hello@greatenglishwines.co.uk

5.2. If you wish to return any products to Great English Wines the order will be treated as a cancellation unless it is for the reasons defined below.

5.3. Wine is an agricultural product and is by nature a perishable product. It will from time to time be out of condition when you come to drink it. This is normally termed as 'corked' wine and occurs in less than one per cent of wines consumed. If you are unfortunate enough to find a 'corked' wine within your case, please contact the customer services department hello@greatenglishwines.co.uk. We will arrange for the wine to be collected within two weeks and you will receive a refund.

5.4. If the product is delivered damaged or the wrong product is sent in error, please contact our customer services department and we will arrange for a replacement to be dispatched as soon as possible and for the damaged/wrong goods to be collected. If that wine or product is no longer available, Great English Wines will offer an alternative product, or give you the opportunity of a refund.

5.5. If the carrier is unable to deliver your wine or goods and they are returned to us, we will refund the price of the wine or goods less the cost of delivery and carriers return carriage fee, plus a restocking fee of not less than £5.00.

5.6. In all cases of non-delivery, shortage or defect our only responsibility and liability is to make good the same or, if we are unable to do so, to refund the price of the goods in question.

6. Cancellations

6.1. You may if you wish, for whatever reason, cancel your order. The cancellation period is up to 14 working days from the day after you receive your order. Products must be returned in the same condition as they were supplied and in their original packaging. The bottles must be unopened and intact. To exercise your right of cancellation you must give notice of cancellation by post or email.

6.2 You are responsible for the safe return of all products in their original condition. Ensure the products are correctly packaged and properly insured with a signature required by your delivery company as they remain your responsibility until they have been signed as received by Great English Wines. All return carriage costs are your responsibility and will not be refunded by Great English Wines.

6.3 Any products received that have received unnecessary handling, for example label or capsule damage, will be considered as a reduction in the value of the products and may be exempt in whole or in part  from your cancellation claim. We will notify you of any reduction in value of goods within 7 days of signed receipt of the products.

6.4. Great English Wines will reimburse all monies due for the goods purchased less the delivery charge within 30 days from the date you notify us of the cancellation.

7. Payment

7.1. Great English Wines take payment from your credit or debit card at the time of purchase, once your card details and stock availability have been checked. Wine and goods are offered subject to availability

7.2. The price you pay is the price displayed on this website at the time Great English Wines receive your order apart from the following exception:

7.3. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If Great English Wines are unable to contact you your order will be treated as cancelled. Upon cancellation you will receive a full refund

7.4. Title to any products you order on this website shall pass to you on delivery of the products provided that Great English Wines have processed and received payment in full for the products.

7.5. All prices include VAT (where applicable) at the applicable current rates but exclude delivery, packing and credit card payment charges.

8. Liability

8.1. To provide increased value to customers, Great English Wines may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

8.2. The privacy practices of such websites,

8.3. The content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or

8.4. The use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

8.5. Great English Wines will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:

8.5.1. economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or

8.5.2. loss of goodwill or reputation; or

8.5.3. special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

8.6. Great English Wines aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same cause.

8.7. Nothing in these terms and conditions;

· affects rights of consumers which cannot be contracted out of under applicable law nor

· shall be deemed to by any exclusion or limitation of any liability (including but not to liability for death or personal injury caused by negligence) which cannot by law be contracted out of.

9. Intellectual Property

9.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in Great English Wines or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

9.2. By using this website you acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only, and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

10. Privacy Policy

10.1.By creating an account on the Great English Wines website, you consent to us maintaining, recording, holding and using the information you have provided to us, to process and deliver your orders and to keep you informed of any promotions. If you would prefer not to receive emails from Great English Wines, apart from the order processing emails, please login to your account and update your email preferences. Alternatively please email us hello@greatenglishwines.co.uk. We are committed to protecting your information and will not share your data with any third parties. The credit or debit card information that you provide will only be used to process your payment. We use a third party secure payment processing agency to process payments made through our website, Great English Wines does not store your credit or debit card information.

11. Gift Vouchers

11.1. Gift vouchers are only good for a single transaction; any remaining amount is not exchangeable with cash or another voucher and will be automatically forfeited.
11.2. Any additional cost exceeding the value of a gift voucher will be paid by the redeemer.
11.3. Gift vouchers will not be replaced when lost, damaged or stolen.
11.4. Gift vouchers are valid only online at www.greatenglishwines.co.uk.
11.5. In the event of any dispute, the decision of Great English Wines is final.

Contact Details: hello@greatenglishwines.co.uk

Great English Wines
Unit 14
2 Mount Sion
Tunbridge Wells

Last Update: October 2015